jueves, 7 de octubre de 2004

Software disasters are often people problems

Software, TIC
Detección de errores
Fuente: MSNBC

Bad management, communication or training to blame for failures

Computer system failures--some of them with dire consequences--are usually rooted in human error rather than technology, especially as the systems grow more sophisticated. For example, data overload due to infrequent maintenance caused the shutdown of an air traffic control communications system in Southern California on Sept. 14. Analyst Joshua Greenbaum blames 90 percent of system crashes on poor training, implementation, or project execution, and many experts expect the situation to be exacerbated as more systems become dependent on other computers and more operations are automated by software. The success or failure of a project often hinges on how well an organization delineates its business processes and the redesign route they follow, and communicates these guidelines to the technical team. Other factors that can lead to failures include a shortage of strong leadership, and miscommunication with project developers stemming from inadequate resource allocation, little participation of stakeholders in planning sessions, and indifferent executives.

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