Enterprise modeling as a means to support human sense-making and communication in organizations

Estrategia, SSM
SSM

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Relevant systems are named in terms of root definitions. A root definition is a sentence expressed in natural language, consisting of elements in accordance with the mnemonic CATWOE:

- Customers -- who are the victims or beneficiaries of T,
- Actors -- those who would perform T,
- Transformation process -- the conversion of input to output,
- Weltanschauung -- the worldview which makes T meaningful in a context,
- Owners -- those who have the power to stop T, and
Environment constraints -- elements outside the system which it takes as given.